Privacy Policy
Date: 10 July 2019
Introduction
Support 4 Sight, and the people we seek to help, are dependent on the generosity of our supporters as well as the goodwill and trust of the public. We are therefore committed to protecting any personal information we obtain about you, whether you are just visiting our website or are a financial supporter, shopper, volunteer or campaigner. This Privacy Policy sets out how we obtain, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence.
This privacy policy explains the following:
- what information Support 4 Sight may collect about you;
- how Support 4 Sight will use information we collect about you;
- when Support 4 Sight may use your details to contact you;
- whether Support 4 Sight will disclose your details to anyone else;
- your choices regarding the personal information you provide to us;
Support 4 Sight is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.
We take appropriate physical, electronic and managerial measures, such as utilising Secure Sockets Layer (SSL) encryption, to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.
The Support 4 Sight website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including policies on their use of cookies, and we urge you to review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
Who are we?
Support 4 Sight is a registered charity incorporated organisation (charity number 1169324). Support 4 Sight’s registered address is 17 Cottage Place, Chelmsford, Essex, CM1 1NL.
What information do we collect?
When you contact Support 4 Sight to make a donation, purchase an item online or sign up to any of Support 4 Sight’s activities or online content, such as newsletters, competitions, or message boards, or you telephone, email, write to Support 4 Sight, or engage with Support 4 Sight via social media channels, we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, bank account details to process donations and whether or not you are a tax payer so that we can claim gift aid.
By submitting your details, you enable Support 4 Sight (and where applicable any sub-contractors we may use) to raise funds and to provide you with the goods, services, information, activities or online content you select.
We do not usually collect “sensitive personal data” about our supporters, e.g. health status, unless there is a clear reason for doing so – such as participation in a marathon or similar fundraising event or where we need this to ensure that we provide appropriate facilities or support to enable you to participate in an event. Clear notices will be provided on applications for such events so that it is clear what information we need and why we need it.
If you are simply browsing our website as an anonymous visitor, Support 4 Sight may still collect certain information from you, such as your IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet).
Will I be contacted for marketing purposes?
Support 4 Sight will only contact you for marketing purposes by email or other electronic means if you have agreed to be contacted for these purposes or where you have made a donation by text and have not opted out from receiving further information. Where you have provided your postal address we may send you direct mail about our work unless you have told us that you do not wish to receive such information.
If you wish to contact us either to obtain information about our work or to stop us sending you such information please email us at info@support4sight.org.uk, call 01245 933572 (Mon-Fri 10am-2pm) or write to Support 4 Sight, 17 Cottage Place, Chelmsford, Essex, CM1 1NL with the details. You may also opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email from Support 4 Sight.
Will Support 4 Sight share my personal information with anyone else?
Support 4 Sight will not sell your information to third party organisations, and we do not share your personal information with third parties for their benefit. We will only use your information within Support 4 Sight for the purposes for which it was obtained. Sometimes Support 4 Sight contracts third parties to process your information on our behalf. We require these third parties to comply strictly with our instructions and data protection laws.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
Offensive or inappropriate content placed on the Support 4 Sight website
If you post or send offensive, inappropriate or objectionable content to or anywhere on the Support 4 Sight website or otherwise engage in any disruptive behaviour on any Support 4 Sight service, we may use your personal information to stop such behaviour.
Where Support 4 Sight reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if you live there) (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.
How long will Support 4 Sight keep my personal information?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, e.g. we will keep a record of donations for ever. If you request us not to send you marketing information we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Where you contribute material to us, e.g. user generated content or in response to a particular campaign we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
What is Support 4 Sight’s policy on allowing me to update, correct, or delete my personal information?
The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that Support 4 Sight maintains about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, you can let us know:
Email us at info@support4sight.org.uk or write to Support 4 Sight, 8 Hill Street, Saffron Walden, Essex, CB10 1JD with the details.
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with two pieces of approved identification).
Please address requests and questions about this or any other question about this Privacy Policy to Support 4 Sight, 17 Cottage Place, Chelmsford, Essex, CM1 1NL.
Changes to Support 4 Sight’s Privacy Policy
This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to Support 4 Sight. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the Support 4 Sight website to submit personal information to Support 4 Sight. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.
